Top ／ Frame Pocket ／ Frame Pocket Support

Frame Pocket Support

Support for people using Frame Pocket. Below are answers to common questions and information on how to contact us.

This is support for people using Frame Pocket. We are not able to respond to app development requests, sales enquiries, partnership proposals or other general enquiries here.

1.Frequently asked questions

Photos or videos are not showing

Please check that the App has permission to access photos and videos on your device. Without that permission, the App cannot load them. After changing the setting, close the App once and open it again.

What happens if I delete the App?

Information stored specifically by the App, including the contents of the Secret Vault, may be lost when the App is deleted. Please check whether you need any of that data before deleting the App.

I cannot find items I put in the Secret Vault

Items in the Secret Vault are not shown in the normal list. Please open the Secret Vault inside the App. Behaviour may vary depending on your device and operating system, so we recommend keeping a separate backup of anything important.

Does “protection” mean an item can never be deleted?

Protection is intended to prevent accidental deletion through operations inside the App. It does not prevent deletion by other apps or by the device operating system. We recommend keeping a separate backup of anything important.

Which devices are supported?

Supported OS: Android. We are preparing the release on Google Play. Details such as the supported OS versions will be announced when the App is published.

2.Reporting a problem

If the App does not work as expected, please contact us through the enquiry form. The following details help us look into it more quickly.

Your operating system and its version
Device name
App version
What you were doing when the problem occurred

Please use the enquiry form linked below. Company name and department are not required.

3.Questions and requests about features

Questions about how to use the App, and requests for new features, are welcome through the same form. We cannot promise to act on every request, but we read all of them.

4.Contact Support

The button below opens our enquiry form. It opens in English, with the subject already set to app support. Company name and department are not required.

Go to the enquiry form

Information you send is handled in accordance with the Frame Pocket Privacy Policy.

5.Related pages

asobito
Frame Pocket Support